FAQs
Is the shipping free?
FREE SHIPPING: All U.S. orders $400.00 and above receive FREE Ground shipping (5 to 8 business days). Orders below $400.00 shall be charged $20 for shipping and handling fees via standard ground shipping.
Free Shipping program is not available in Alaska, Hawaii, US Territories, or for Military Shipments. Free shipping does not apply to orders outside of Continental USA or International orders.
When will I receive my item?
When we have received your order, you will automatically receive an e-mail confirming your order. Orders will be picked, packed and shipped within 2-3 working days. Delivery time is usually 6-7 working days.
Can I change or return my item?
OPENED or USED Please contact 1-833-392-7546 Monday to Friday from 9AM to 5PM EST, or email skincare@eltraderm.com to indicate how to proceed. ITEMS PURCHASED THROUGH OUR DEALER PARTNERS Returns or exchanges for purchases made through an Eltraderm affiliate retailer or partnered Dealer location may not be returned to Eltraderm Ltd. If the item you wish to return was not purchased through our website, eltraderm.com, we recommend returning to the place of purchase for resolution.
Problems with an order?
Please feel free to contact us directly by email or call 1-833-392-7546 to speak with a Customer Care Specialist Monday through Friday from 9:00am to 5:00pm EST.